Deliveries and Returns

Deliveries

A responsible person aged 18 or over is to sign for any goods that require a signature on delivery.

Orders placed by 1pm will be packed and shipped the same day, when next working day delivery is selected.

All orders placed after this time will be packed and shipped the following day.

When next day delivery is not selected orders will default to standard delivery usually completed within 3 working days, unless there are exceptional circumstances.

For all orders placed after 1pm on a Friday or on a weekend, or on a bank holiday, these orders will be packed and shipped using your chosen delivery option, during the next working day.

Our delivery service will make two attempts for delivery, but only one if the person at the property fails the challenge 18 policy. If either of these fail, then any products, are returned and repeat deliveries will be charged for.

Please refer to our Conditions of Use, for further details.

All delivery correspondence must be in writing, in order that we can handle your request as efficiently as possible - you can contact us at info@theartfulpour.com

 

Returns Policy

For cancellations and returns please contact us in writing:

info@theartfulpour.com

The Artful Pour Ltd take full responsibility for ensuring your order is packed correctly. If this doesn’t happen or does not meet the expected criteria then notify us by email on info@theartfulpour.com within 48 hours of receipt and we will rectify the issue with high attention.

Any notifications after this time may not be accepted.

Goods must be returned to us in the original packaging and unopened.

In most instances we will be able to process a refund that we agree is due to you, as soon as possible. If any item that you have received, has been received damaged then please contact us on the details provided above.

The rights you have when you cancel or return Goods will depend on what you have bought from us, whether there is anything wrong with it, how TAP are performing and in addition when you decide to cancel and or end the contract or return the Goods:

8.1.2 If you believe what you have bought is faulty or not described correctly you may have a legal right to end the Contract (or in some cases to get the Goods replaced, or to get some or all of your money back).

When returning an item it is at the cost of the recipient, we will guide you on the best solution if required.

Please refer to our Conditions of Use, for further details.

All cancellations and returns correspondence must be in writing, in order that we can handle your request as efficiently as possible - you can contact us at info@theartfulpour.com

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